Elena Gaudette <p><strong>Privacy Policy</strong><br /> At Cocoozy we value and respect our customers and therefore will never share and always safeguard your personal information. We use secure, reliable and easy-to-use Authorize.<span class="caps">NET</span> to complete all shopping transactions.</p> <p><strong>Shipping Policy</strong><br /> All of our products are handcrafted and we therefore require a 1-2 week period for the items to ship out to you. Please plan ahead if shopping for a gift item. We use <span class="caps">USPS</span> as our primary delivery service.</p> <p><strong>Return Policy</strong><br /> Only items purchased directly from Cocoozy are eligible to be returned. Any Cocoozy merchandise purchased from other retailers must be returned to the place of purchase. Please contact Cocoozy before attempting to return any items, as you will first need to acquire an authorization code. We will not process any unsolicited returns. Authorized returns must be made promptly, within 7 days of receiving your authorization code in the condition they were received, i.e. items must be returned unused, in the original packaging with a copy of the receipt and your authorization code. We will not refund any used or damaged items and will not ship them back. Sale items as well as shipping fees are non-refundable. Also please note that all returns are subject to a $10 restocking fee.</p> 2009-04-14T15:49:14-04:00 privacy-shipping-and-return-policies 3281742 2009-04-14T15:49:14-04:00 251422 2009-12-23T08:38:24-05:00 *Privacy Policy* At Cocoozy we value and respect our customers and therefore will never share and always safeguard your personal information. We use secure, reliable and easy-to-use Authorize.NET to complete all shopping transactions. *Shipping Policy* All of our products are handcrafted and we therefore require a 1-2 week period for the items to ship out to you. Please plan ahead if shopping for a gift item. We use USPS as our primary delivery service. *Return Policy* Only items purchased directly from Cocoozy are eligible to be returned. Any Cocoozy merchandise purchased from other retailers must be returned to the place of purchase. Please contact Cocoozy before attempting to return any items, as you will first need to acquire an authorization code. We will not process any unsolicited returns. Authorized returns must be made promptly, within 7 days of receiving your authorization code in the condition they were received, i.e. items must be returned unused, in the original packaging with a copy of the receipt and your authorization code. We will not refund any used or damaged items and will not ship them back. Sale items as well as shipping fees are non-refundable. Also please note that all returns are subject to a $10 restocking fee.